Tech Support FAQ

  • How do I get my child's Chromebook repaired?

    Posted by:

    Due to the quarantine, no computer repairs or replacements will be processed during the school closure. You may call the Technical Assistance Help Desk at 251-967-5333 to request help, or you may pick up printed materials for review at either your school or the Central Office. Please call your school to verify someone is there, or call the Technical Assistance Help Desk at 251-967-5333 to arrange a time to pick up printed materials from our oxley location.

     

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  • How can I pick up my elementary child's Chromebook now?

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    If you were unable to pick up your Elementary School student’s Chromebook during the week ending March 20, it may be possible for you to pick up a Chromebook from the school during the closure. Information will be posted on each school’s website of available times for pickup during the closure.

     

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  • I can't connect to download materials. What else can I do?

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    Through Friday March 20 at 4pm, you may visit your student’s school (Elementary and Intermediate) to pick up a package of printed materials. After this date, please call our Central Office Help Desk at 251-967-5333 and schedule a time to stop by our office in Loxley, AL to pick up materials.

     

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  • How do I connect my Chromebook to Wifi at home?

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    Power on the Chromebook.  At the bottom right of the screen, click on the time clock, then click on the wireless network icon (upside-down cone shaped icon) and select your home wifi from the list.  Enter the password if prompted, and then click “Connect”.

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  • I do not have wifi at home. How do I download the educational materials to work offline?

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    First, connect your Chromebook to the internet.  This will mean of course that you must take your Chromebook somewhere that has wifi access. 
     
    After connecting to the internet, follow the instructions on these two links:
     
     
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  • How do I access the materials provided for student reference during the closure?

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    Log into the Student Portal (students.bcbe.org).  You will find an icon there labeled “School Closure Resources”.

    Click on this icon to load a shared Google Drive folder with resources for all students.  Elementary School students for example will open the folder labeled “Elementary Schools”, and then the folder(s) for the appropriate grade level or other resources needed.

     

    You can access these resources from any computer as long as you're logged in to your @ibaldwin.org account.

    Click here to access these resources

     

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  • How do I get to the Student Portal?

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    After logging into the Chromebook, you can open the web browser and go to students.bcbe.org.  There is also a yellow icon at the bottom of the desktop that will take you to the Student Portal.

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  • How do I log into my Chromebook?

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    When you power on your Chromebook, you should see an icon with your name displayed. Click on that icon, and then type your password into the password field. Your password is a 5 digit code. A printed page with this password was sent home with each Chromebook/Student.

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  • For phone tech support, call 251-967-5333. Phone will be answered Mon-Fri as staff is available.